RTMNU Result Wrong or Withheld? The Complete Official Route to Getting It Fixed
Marksheet showing “WH”? Wrong marks printed? Marked absent for a paper you actually wrote?
If Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU) has got your result wrong, you do not have to keep making trips to the exam section and hoping. The law gives you a right to a time-bound, written response — and there are seven separate official channels to enforce it.
Everything in this guide is sourced only from RTMNU’s own website and from Government of Maharashtra and UGC pages. Every fee, every deadline and every contact below can be verified from the official links provided. No news reports are used as a source.
Step 0 — Build your evidence first
Before you complain anywhere, get these three things in hand. Without them, nothing moves.
1. Download your result from the official portal
RTMNU’s official results site is rtmnuresults.uonex.in. There:
- Under Result Type, pick
UNIVERSITYorAUTONOMOUS(the second one if your college is autonomous) - Select Session → Faculty → Degree → Course
- Enter your Roll No and solve the captcha
Now the part most students miss: the portal offers Marksheet and Gazette. Do not just look at your marksheet — open the Gazette too. The gazette is the official public record of the result. If your marksheet and the gazette disagree, that discrepancy is the single strongest piece of evidence you can have.
2. Save PDFs and timestamped screenshots of both
Even after the result is corrected, you need to be able to prove what the original error was.
3. Write down these details on one sheet
Your name exactly as printed, enrolment number / PRN, roll number, college name, course, semester, exam session (for example Summer 2026), and precisely which subject shows what error.
What “WH” means: withheld. The result exists but has been held back. The reason can be a disciplinary enquiry, unpaid dues, an eligibility question — or a purely administrative or data-transfer error. You are entitled to be told which, so ask for it in writing.
Step 1 — Start at your college’s grievance cell (CGRC)
Under the Maharashtra Public Universities Act, 2016 — section 72(10), read with sections 71(11) and 56(2)(b) — the Higher and Technical Education Department has made grievance redressal cells mandatory at every level.
Your college must have a College Grievance Redressal Cell (CGRC):
- Principal — Chairperson
- Two senior faculty members nominated by the Principal — Members
Start here, always. Exam forms, internal marks and attendance all reach the university through the college, which is where a large share of errors originate and can be fixed fastest. Put the complaint in writing and get an inward stamp or acknowledgement. A verbal complaint is worth nothing later.
The government notification lists 15 categories of complaints these cells must handle — and it explicitly includes delay in declaring examination results and non-transparent or unfair evaluation practices.
Official notification: Functional mechanism of working of the Students Grievance Redressal Cell — Higher and Technical Education Department, Government of Maharashtra (PDF)
Step 2 — File on the university’s official Student Grievance Portal
If the college does not move, file directly with the university at feedback.nagpuruniversity.ac.in/students-grievance.php. This portal is linked officially from RTMNU’s Student Corner and Important Links.
| Field | What to enter |
|---|---|
| Type of Grievance | Fresh or Old |
| Old Grievance No. | If this is a follow-up, the earlier number |
| Name, gender, full address, city, district, pincode | Exactly as on your marksheet |
| Mobile, email | Use active ones — all further contact comes here |
| Enrolment No. | Your enrolment number |
| Department, Course, Semester | Course details |
| Grievance Type | e.g. Result Withheld, Wrong Marks in Marksheet |
| Grievance | The details |
The important bit: the same page carries a “Track Grievance No.” box at the top. When you submit, write down the grievance number you get. At every later stage that number is your proof that you approached the university properly and on record.
Write the complaint specifically. Not “my result is wrong”, but something like:
Roll No. XXXX, Summer 2026, Subject: [name and code]. The Gazette shows 68 marks; my marksheet shows “AB” (absent). I appeared for this paper on XX/XX/2026. Both documents attached.
Step 3 — Contact the examination section directly
Once you have a grievance number, email the relevant officer quoting that number. From RTMNU’s official Contact Us page:
| Post | Officer | Contact |
|---|---|---|
| Director, Board of Examinations and Evaluation | Mr. Motiram Shalikrao Tadas (Addl. Charge) | 7722036600 · coe@nagpuruniversity.nic.in |
| Deputy Registrar, Post Exam | Mr. Manish Zodape | 8275045007 |
| Deputy Registrar, Pre Exam | — | 9511910575 |
| Assistant Registrar, General Exams & Enquiry (certificates) | Smt. Sangeeta D. Atram (Addl. Charge) | 7264060083 / 9834839947 · arexameng@nagpuruniversity.nic.in |
| Superintendent, Professional Exams | Shri. Dhanusingh Pawar (Incharge) | 8010823793 |
| Registrar | Dr. Vijay Khandal (Addl. Charge) | 0712-2956303 / 2956304 · registrar@nagpuruniversity.nic.in |
| Director of Student’s Development (student welfare & grievances) | Dr. Vijay Tangde (Addl. Charge) | 9545112555 |
| Vice-Chancellor | Dr. Manali Makarand Kshirsagar | 0712-2956309 · vc@nagpuruniversity.nic.in |
Under the state notification the Director of Students’ Development is the Member-Secretary of the University Grievance Redressal Cell (UGRC). If your complaint is stuck, that is a particularly useful door.
Email, do not phone. A promise on a call cannot be produced later; an email is evidence.
Step 4 — The official (paid) correction route
Once the error is accepted, a corrected document is issued through RTMNU’s Certificate / Marksheet Fees Payment (Pariksha Bhawan) portal. The official fees:
| Service | Fee |
|---|---|
| Marksheet Correction | ₹100 per marksheet |
| Duplicate Marksheet | ₹110 per marksheet |
| Marksheet Verification | ₹200 per marksheet |
| Degree Correction | ₹220 |
| Duplicate Degree Certificate | ₹220 per degree |
| Change of Name | ₹200 |
| Attempt Certificate | ₹100 per marksheet |
| C.G.P.A. Certificate | ₹200 |
| Date of Declaration Certificate | ₹200 |
| Migration Certificate (non-professional / professional) | ₹200 / ₹500 |
| Eligibility Certificate | ₹220 |
How it works: pick the service on the portal → verify email and mobile by OTP → you receive a Fees Token (for example FSTKNXXX1234567890) → pay → get a receipt → submit the receipt with the required documents at the LIT (Pariksha Bhawan) counters.
The university’s page states plainly that all fee payments are non-refundable. Choose the right service the first time. For payment problems the official address is rtmnu_support@unisuite.in.
Step 5 — If you think the marks themselves are wrong: re-assessment
If this is not a printing error but an evaluation problem — you believe the answer book was not assessed properly — RTMNU has a separate provision: Ordinance No. 9 of 2014, “Re-assessment of Answer Book of an examinee without providing photocopy of Answer Book, Ordinance 2014”.
- Ordinance No. 9 of 2014 (PDF, RTMNU official)
- Ordinance No. 9 — Conduct of Examinations (PDF)
- Full RTMNU Ordinance and Statute list
Time matters here. The re-assessment window runs from the date the result is declared and it is short. Check the circular and last date for your session with your college exam section or RTMNU’s Examination section immediately — miss it and this route closes.
Step 6 — The Right to Service Act: the least-used, most effective lever
Most students do not know this: several marksheet-related services are notified services under the Maharashtra Right to Public Services Act, 2015. That means delivering them within a fixed period is a legal obligation on the officer, not a favour.
RTMNU maintains a dedicated Right to Service Act (RTS ACT) page with student registration and application SOPs.
Per the Higher and Technical Education Department’s official list, notified University Services include:
- Document verification
- Duplicate degree certificate
- Duplicate mark sheet
- Transfer eligibility certificate
- Re-evaluation of marks
And under the Directorate of Technical Education services, two entries matter directly:
- Application for removal of hold note from mark sheet — that is, clearing a “WH”
- Application for name correction in mark sheet
Where to apply: register as a citizen on the Aaple Sarkar portal → pick the department from the left menu → sub-department → service → Proceed. University and college logins go through education.mahaonline.gov.in.
If the deadline passes, the Act’s appeal ladder applies:
| Stage | To whom | Limit |
|---|---|---|
| Provide the service | Designated Officer | The period notified for that service — s. 5(1) |
| First appeal | First Appellate Officer | Within 30 days of the order or of the deadline lapsing — s. 9(1) |
| Decide first appeal | First Appellate Officer | Within the prescribed period (up to 45 days) — s. 9(2) |
| Second appeal | Second Appellate Officer | Within 30 days of the first appeal decision — s. 9(3) |
| Third appeal | Maharashtra State Commission for Right to Service | s. 12 |
An officer who delays without justification can be fined up to ₹5,000. Sources: the full Act (PDF), Law and Judiciary Department, Maharashtra and Zilla Parishad Nagpur.
Step 7 — The statutory grievance ladder and the Ombudsperson
Still nothing? Use the statutory chain under the Maharashtra Public Universities Act, 2016. This chain has fixed deadlines.
Ladder: Department cell (DGRC) → Institutional cell (IGRC) / College cell (CGRC) → University Grievance Redressal Cell (UGRC) → Ombudsperson
UGRC composition
- Pro-Vice-Chancellor / Dean / Senior Professor — Chairperson
- Three Principals from the Senate, including one woman and one from SC/ST/OBC — Members
- One Senate member from registered graduates — Member
- Director, Students’ Development — Member-Secretary
Timelines
| Stage | Limit |
|---|---|
| Institution refers the complaint to the appropriate Cell | 15 days |
| Cell hears and decides | 15 days from receipt |
| Appeal to the Ombudsperson against the Cell’s order | 6 days from the decision |
| Ombudsperson decides | 30 days |
The Ombudsperson is a retired judge, Vice-Chancellor, Registrar or Professor, appointed for a three-year term. Sources: the government notification (PDF), Maharashtra Public Universities Act, 2016 and the Higher & Technical Education Department.
Step 8 — The UGC route, a national-level right
Separate from the state machinery, the University Grants Commission has its own binding rules — the UGC (Redressal of Grievances of Students) Regulations, 2023, notified 11 April 2023.
- Every institution must have a Students’ Grievance Redressal Committee (SGRC): a Professor as Chairperson, four senior faculty, and one student representative; at least one woman and at least one SC/ST/OBC member (clause 5(ii))
- Every university must appoint an Ombudsperson for its affiliated colleges (clause 6)
- The institution must refer a grievance to the SGRC within 15 days (clause 8(ii))
- SGRC report within 15 working days (clause 5(viii))
- Appeal to the Ombudsperson within 15 days (clause 5(ix))
- Ombudsperson to resolve within 30 days (clause 7(iv))
- Institutions must run an online grievance portal (clause 8(i))
And if they do not comply? Under clause 10 the Commission can withhold grants, declare the institution ineligible for assistance schemes, bar it from online and ODL programmes, publish a public notice, and recommend withdrawal of affiliation or action by the state government.
Where to file: UGC’s official single-window portal is e-Samadhaan — samadhaan.ugc.ac.in → select Student → register or log in → lodge the grievance. Ragging complaints go elsewhere: antiragging.in, helpline 1800-180-5522.
Sources: UGC (Redressal of Grievances of Students) Regulations, 2023 — Gazette PDF and UGC Student-Centric Regulations.
Step 9 — RTI: “Why exactly was my result withheld?”
The university is a public authority. Under the Right to Information Act, 2005 you can ask it directly:
- On what ground and under which order was my result withheld?
- Please supply a copy of that order.
- What action is pending to clear it, and with which officer?
File with the university’s Public Information Officer (PIO); the fee is ₹10 and the normal reply period is 30 days. RTMNU’s RTI manuals are at the university’s Right To Information page.
RTI is often the most effective single step, because “it is in process” is not an acceptable answer — a written reason has to be given.
At a glance: which route for which problem
| Problem | First route | If stuck |
|---|---|---|
| Name or detail wrong on marksheet | Pariksha Bhawan — Marksheet Correction ₹100 | RTS: “name correction in mark sheet” |
| Result shows “WH” | College CGRC + university grievance portal | RTS: “removal of hold note” + RTI |
| Marked absent or failed for a paper you wrote | Grievance portal + gazette copy | UGRC → Ombudsperson |
| Marks look too low | Ordinance 9 of 2014 — re-assessment (mind the deadline) | RTS: “re-evaluation of marks” |
| Marksheet lost | Duplicate Marksheet ₹110 | RTS: “duplicate mark sheet” |
| Nobody is responding at all | Email the COE quoting your grievance number | UGC e-Samadhaan + RTI |
Frequently asked questions
“WH” stands for withheld — the result has been held back. The cause may be unpaid dues, an eligibility check, a disciplinary enquiry, or simply an administrative error. You have the right to ask for the reason in writing. Under the Maharashtra Right to Public Services Act, “application for removal of hold note from mark sheet” is a separately notified service.
RTMNU’s Student Grievance Portal issues a grievance number, and the same page has a “Track Grievance No.” facility to check status. Keep that number safe, because it is your proof at every later stage.
Per RTMNU’s official fee list, Marksheet Correction is Rs 100 per marksheet. A duplicate marksheet is Rs 110 and a degree correction Rs 220. All fees are non-refundable and documents are submitted at the LIT Pariksha Bhawan counters.
Under the government notification the grievance cell should decide within 15 days. After that you can appeal to the Ombudsperson within 6 days, and the Ombudsperson must decide within 30 days. If the matter is a notified Right to Service service, a first appeal lies within 30 days and the erring officer can be fined up to Rs 5,000.
Yes. Pick AUTONOMOUS on the results portal. Autonomous colleges run their own examinations through their own committees, but the degree is still the university’s, so the chain runs college first, then university. The UGC Regulations 2023 apply to both.
RTMNU’s Ordinance No. 9 of 2014 is specifically for re-assessment without providing a photocopy of the answer book. Check the exact procedure, fee and last date for your session with your college exam section straight away, because the window is short.
All official sources
Rashtrasant Tukadoji Maharaj Nagpur University
- Official website
- Student Grievance Portal
- Results portal
- Contact Us — officer directory
- Certificate / Marksheet fees (Pariksha Bhawan)
- Right to Service Act page
- Ordinances and Statutes
- Right to Information manuals
Government of Maharashtra
- Higher & Technical Education Department — Right to Public Services Act
- Students Grievance Redressal Cell — notification (PDF)
- Maharashtra Public Universities Act, 2016
- Maharashtra Right to Public Services Act, 2015 (PDF)
- Aaple Sarkar portal
Government of India / UGC
- UGC (Redressal of Grievances of Students) Regulations, 2023
- UGC e-Samadhaan — student grievance portal
- Anti-Ragging portal (UGC)
This guide is based solely on information published on official government and university websites. Fees, timelines and officer details change from time to time — verify from the official links above before applying.
